Delivery Policy
Thank you for shopping with Mobile City. Our Delivery Policy outlines the terms and conditions regarding the delivery of products purchased from our store. By placing an order, you agree to the terms outlined below.
1. Delivery Areas
Mobile City offers delivery within Dera Ismail Khan and nearby areas. For locations outside our standard delivery range, please contact us directly to discuss potential arrangements or pick-up options.
2. Delivery Charges
Local Delivery
Delivery charges may apply based on the location within Dera Ismail Khan and nearby areas. Our staff will inform you of any applicable fees at the time of purchase.
Free Delivery
We may offer free delivery promotions for orders above a certain value or for specific products. Contact our store to inquire about any active offers.
3. Delivery Times
In-Stock Items
For items that are in stock, we typically deliver within 1-2 business days within Dera Ismail Khan. Orders placed before 3:00 PM may be eligible for same-day delivery, subject to availability.
Out-of-Stock or Special Orders
If an item is out of stock or a special order is required, our team will provide an estimated delivery timeframe at the time of purchase.
Delivery Delays
While we strive to meet delivery timelines, unforeseen delays may occasionally occur due to traffic, weather, or other circumstances. If there is a delay, we will notify you as soon as possible.
4. Order Tracking and Confirmation
Once your order is placed, you will receive a confirmation message detailing your order information and estimated delivery time. For further updates or tracking, you can contact us at 0346-9868086 or email us at info.mobilecity@gmail.com.
5. Delivery Process
Recipient Availability
Please ensure someone is available at the specified delivery address to receive the order. If no one is available, our delivery partner may attempt a second delivery, or we may arrange for you to pick up the item from our store.
Verification
Upon delivery, our delivery team may request verification of your order by asking for a valid ID or order confirmation details. This ensures the security of your purchase.
Condition Check
We encourage customers to inspect the item(s) upon delivery for any visible defects or damages. If any issues are identified, please notify our delivery personnel or contact us immediately.
6. Delivery Issues
Failed Delivery Attempts
If our delivery team is unable to deliver your order after multiple attempts, the order will be returned to our store. You may either arrange a new delivery or visit our store to pick up the item.
Damaged or Missing Items
If an item is damaged or missing upon delivery, please notify us within 24 hours. We will work with you to resolve the issue through a replacement, exchange, or other suitable options.
7. Self-Pickup Option
For your convenience, we also offer a self-pickup option from our store location:
Address: Opposite Girls Degree College, Circular Road, Dera Ismail Khan, Pakistan
If you select self-pickup, our team will notify you when your order is ready.
8. Contact Us
If you have any questions or concerns about your delivery, please reach out to us at:
Phone: 0346-9868086
Email: info.mobilecity@gmail.com
Address: Opposite Girls Degree College, Circular Road, Dera Ismail Khan, Pakistan
Thank you for choosing Mobile City. We strive to make your delivery experience smooth and reliable, and we appreciate your cooperation with our delivery policies.