FAQ
Welcome to Mobile City’s FAQ! Here, you’ll find answers to commonly asked questions about our products, services, and store details. If you have further inquiries, feel free to contact us at the information provided below.
General Information
Q: Where is Mobile City located?
A: We are located at Opposite Girls Degree College, Circular Road, Dera Ismail Khan, Dera Ismail Khan, Pakistan.
Q: How can I contact Mobile City?
A: You can reach us by phone at 0346-9868086 or via email at info.mobilecity@gmail.com.
Products
Q: What types of smartphones do you sell?
A: Mobile City offers a wide range of smartphones. We also carry the latest models to ensure our customers have access to the best technology available.
Q: Do you sell smartphone accessories?
A: Yes, we have a variety of smartphone accessories including chargers, cases, screen protectors, headphones, and more.
Q: Are all your products new or do you sell refurbished phones as well?
A: We primarily sell brand-new smartphones, but we may also offer refurbished or slightly used models based on availability and customer demand.
Q: Do you have the latest smartphone models?
A: We strive to keep our inventory updated with the latest releases. Contact us or visit our store to check the availability of specific models.
Services
Q: Do you offer phone repair services?
A: Yes, Mobile City provides phone repair services, including screen replacements, battery replacements, and software troubleshooting. Contact us or visit our store for more details.
Q: Do you offer data transfer and software installation services?
A: Yes, we provide data transfer, software updates, and installation services to help our customers set up their new devices or update their current ones.
Q: Do you offer trade-in options for old smartphones?
A: Mobile City does offer trade-in options for certain models. Please visit our store for an evaluation and more details on trade-in eligibility.
Warranty & Returns
Q: Do smartphones come with a warranty?
A: Yes, all our new smartphones come with a manufacturer’s warranty, covering device issues as per the brand’s warranty policy. Refurbished phones may come with a limited warranty.
Q: What is your return policy?
A: Our return policy depends on the product condition and the reason for return. For more details, please visit our store or contact us directly.
Payment & Financing
Q: Do you offer installment or financing options for smartphones?
A: Yes, Mobile City offers installment plans for certain models, subject to terms and conditions. For more information, please speak to our sales team at the store.
Q: Can I reserve a smartphone with a down payment?
A: Yes, we offer reservation options for high-demand models. A down payment is required to reserve a device, and the remaining balance can be paid upon collection. Contact us for further details.
Ordering & Delivery
Q: Can I place an order online or over the phone?
A: Currently, we do not offer online ordering. However, you can inquire about product availability over the phone or email and reserve a device for in-store pickup.
Q: Do you provide delivery services?
A: Yes, we offer delivery services within Dera Ismail Khan and nearby areas. Delivery charges may apply based on location. Please call us to arrange delivery.
Q: How long does it take to receive a smartphone after ordering?
A: In-stock items can typically be picked up or delivered within the same day. If an item needs to be ordered, we will provide an estimated delivery time at the time of purchase.
Store Policies & Other Information
Q: What are your store hours?
A: Mobile City is open Monday to Saturday from 10:00 AM to 8:00 PM. We are closed on Sundays and public holidays.
Q: Do you offer student or bulk purchase discounts?
A: Yes, we offer discounts on bulk purchases and occasionally provide discounts for students. Visit our store or contact us to inquire about any current promotions.
Q: Do you have an exchange policy if I am unsatisfied with my purchase?
A: Exchanges are allowed within a certain period for devices in their original, unopened packaging. If there is a defect, we follow the warranty policy to address the issue. Please consult our staff for details.
Q: Can I follow Mobile City on social media?
A: We are active on social media! Follow us for the latest updates, product arrivals, and special offers. (Please contact us for specific handles or links if needed.)
For more information or inquiries, feel free to contact us:
Phone: 0346-9868086
Email: info.mobilecity@gmail.com
Address: Opposite Girls Degree College, Circular Road, Dera Ismail Khan, Pakistan
Thank you for choosing Mobile City – your trusted smartphone destination!