Shipping Policy
Mobile City is dedicated to ensuring that your shopping experience is seamless, including the safe and timely shipment of your order. Our Shipping Policy provides information on shipping options, costs, delivery times, and procedures for orders placed with us. By making a purchase, you agree to the terms and conditions outlined here.
1. Shipping Destinations
Mobile City currently ships within Dera Ismail Khan and selected nearby areas. For other regions within Pakistan, please contact us directly to discuss possible arrangements.
2. Shipping Charges
Standard Shipping
Shipping charges depend on your location and the item(s) being shipped. Our team will inform you of applicable charges at checkout. We aim to keep shipping costs as affordable as possible.
Free Shipping
We may offer free shipping promotions on specific products or for orders above a certain value. Please inquire about any active promotions when placing your order.
3. Shipping Timeframes
In-Stock Items
Orders for in-stock items are typically processed and shipped within 1-2 business days. Delivery times within Dera Ismail Khan are generally 1-3 business days.
Special Orders or Out-of-Stock Items
For items that need to be specially ordered, we will provide an estimated shipping time at the time of purchase. These timelines vary depending on product availability and sourcing requirements.
Delays
While we make every effort to meet delivery timelines, certain factors (e.g., public holidays, weather conditions, or regional restrictions) may cause delays. We will notify you promptly if any delays arise.
4. Order Processing
Orders are processed during our business hours:
Monday to Saturday, 10:00 AM – 8:00 PM
Orders placed outside these hours or on public holidays will be processed on the next business day.
5. Shipping Confirmation and Tracking
Once your order is shipped, we will send a confirmation message with the tracking details (if available). You may also contact us at any time to inquire about the status of your shipment.
6. Package Inspection Upon Delivery
To ensure satisfaction, please inspect your package upon delivery. If there is any visible damage or missing items, notify the delivery personnel or contact us within 24 hours so we can address the issue promptly.
7. Shipping Issues and Resolution
Incorrect or Undeliverable Address
Please double-check your shipping address before finalizing your order. Mobile City is not responsible for shipping delays or undeliverable packages due to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, additional charges may apply for re-shipment.
Lost or Damaged Shipments
If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue through a replacement or other suitable options.
8. Self-Pickup Option
We offer a self-pickup option for customers who prefer to collect their order directly from our store.
Pickup Location: Opposite Girls Degree College, Circular Road, Dera Ismail Khan, Pakistan
When your order is ready, we will notify you by phone or email.
9. Contact Us
For any questions or concerns regarding shipping, please get in touch with us:
Phone: 0346-9868086
Email: info.mobilecity@gmail.com
Address: Opposite Girls Degree College, Circular Road, Dera Ismail Khan, Pakistan
Thank you for choosing Mobile City. We are committed to ensuring your items reach you in excellent condition and within the specified timeframe.